Altruist Wellness
Refund & Cancellation Policy
We believe in transparency. Please read our refund and cancellation terms carefully before making a purchase or booking a consultation.
5–7 Business Days
Refund processing time
No-Questions
Eligible medicine returns
Non-Refundable
Completed consultations
Contents
Teleconsultation Services
All teleconsultation services provided through the platform are non-refundable. Once a consultation is booked and conducted (or missed by the user), no refund will be issued under any circumstances.
Medicine Orders
Medicines purchased through the platform may be eligible for refund under the following conditions:
- The request for refund must be raised within a reasonable time after delivery.
- Medicines should be unused, unopened, and in original packaging.
Courier Charges
In case of approved refunds for medicines, applicable courier or logistics charges will be deducted from the refund amount.
Cancellation Policy
Teleconsultation bookings cannot be cancelled once confirmed.
Medicine orders can be cancelled only before dispatch. Once dispatched, cancellation is not allowed.
Refund Processing
Approved refunds will be processed within 5–7 business days and credited to the original payment method.
Exceptions
No refund will be provided for:
- Partially used or damaged products
- Delay due to courier partners
- Incorrect address provided by the user